Resolução Alternativa de Litígios de Consumo (RAL)
In compliance with Law no. 144/2015 of 8 September, Umbigo LAB informs its users, who are consumers in the definition provided by this Law, that in the event of a dispute, they may use an Alternative Litigation Entity:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Email: cniacc@fd.unl.pt
For more information, go to Portal do Consumidor
Compatibility with GDPR and update of the Terms of Service
Dear users,
The European Union has set a new standard for personal data laws under the General Data Protection Regulation or in the short term with GDPR. We are well aware of the importance of protecting personal data and how to respect the privacy of our users. Thus, we handle all information provided with great care and guarantee security and confidentiality when processing it. Today we can proudly announce that we have introduced all the necessary technical procedures and requirements to become a GDPR compliant company.
We collect, use and process data. We collect certain personal data to operate effectively and provide the best experience with our services, while for the same reason we may share some data with our trusted partners. All our partners guarantee full compliance with GDPR. None of the data we share with our partners includes information that personally identifies our users. You can read more about data sharing in our Privacy Policy.
We firmly believe that the data you entrust to us is within the scope of “personal data”, as claimed by the General Regulation on Data Protection (EU) 2016/679. As the processing of this data is absolutely necessary to provide our services, we need your permission for such actions.
We use organizational, technical, and other appropriate measures to protect your personal information. We also use various measures to prevent unauthorized access or destruction of data, its alteration, or loss and unauthorized processing.
We guarantee you the right to:
- Consult your personal information;
- Request corrections or deletion of the data;
- Prevent data processing;
- Personal data portability.
To do any of the above actions, you can use this page or send us a message through our contact form.
Your personal information is kept according to the purpose for which it is collected, provided that you use our services or until we receive the written cancellation.
The provision of personal data within the defined scope is necessary for the use of our services. If users no longer want to use our services, they should send a message through the contact form and request the deletion of their account.
Privacy Policy
Why we collect your data?
By collecting your data, it allows us to understand what your needs and wants are, provide personalized content and match the most relevant adverts and services for you. It also allows us to provide targeted offers and services you may be interested to hear about.
Who are we?
Cookies and IP Addresses
When you visit our website, we may send you a cookie. A cookie is a small file which is placed on your computer or device.
- Essential Cookies:
These cookies are essential for the running of our websites. Without the use of these cookies our website would not function. - Analytical Performance Cookies:
We use these types of cookies to monitor our website performance and how their users may use it. These cookies provide us with information that helps us provide better products to their users and also to identify any areas that may need maintenance. - Functional Cookies:
Functional cookies are used to remember your preferences on our website. - Behavioral Advertising Cookies/Third Party Cookies:
We may use cookies to provide tailored advertising to you which we believe are relevant to you, this, only if we use advertising on our website. Online behavioral advertising is a way of providing advertisements on the websites you visit and making them more relevant to your interests. This is done by grouping together shared interests based upon previous web browsing activity. Advertising is then displayed to you when you visit a website which matches these interests. Behavioral advertising is based upon your web browsing activity over a period of time – so it’s different to advertising you may see when you’re looking for something online using a search engine (eg. Google) or on the website you may be visiting at a particular time. As an example, you may be doing research in order to buy a bicycle and read a number of different articles on a number of different websites. If a bicycle manufacturer was part of an advertising network, they may think that you are interested in buying a bicycle and serve you with one of their adverts for one of their bicycles. It is possible that from reading these articles elsewhere, you would see this advert on one of our or someone else’s websites. We cannot control nor do we have access to any cookies placed on your computer by third party advertisers and sponsors. We may also track IP addresses.
How to control the use of cookies
You can turn off the cookies on your browser. The browser you use not only allows you to see the cookies that you have got but also allows you to control their use.
You can control them by allowing them, deleting them individually or deleting all of them. You can also set your browser to not accept cookies altogether. If this option is selected, you should be aware that many websites will not function properly or at all. It may be possible to set your browser to not accept cookies and ask for your consent before each cookie is set on your device. This gives you control over what is set on your device, however has the drawback of slowing down your browsing experience.
There are different levels of control too. You are able to prevent just third party cookies being deployed, effectively opting out of behavioral advertising, and some even allow you to block specific companies you do not wish to deploy a cookie, instead of selecting all companies.
In order to manage your cookies, please select your browser from the list below and follow the instructions:
Mobile devices
- Android
- Safari
- Windows Phone
- Blackberry
How can I prevent Online Behavioral Advertising?
Further to using your browser to controlling the use of cookies, there are also other ways that you can opt out of Online Behavioral Advertising.
The “Your Online Choices” page provided by the Internet Advertising Bureau (IAB),, provides an easy way to opt out of behavioral advertising from each (or all) of the networks represented by the IAB.
Useful information about Cookies
Further information about cookies can be found on the following websites:
- All About Cookies
- Direct Marketing Association (AMD – Associação de Marketing Directo)
Web Beacons and URL tracking
As part of our email communications and website analyses, we may use web beacons and track URL’s.
Web beacons are electronic files that count users who access a website or page and can also allow us to see if a cookie has been activated. Web beacons on web pages or email communications allow us to see how successful an article may be or that an email message was successfully delivered and read.
Tracked URLs will count the amount of clicks on a web page. This allows us to edit the site according to the popularity of the articles you read.
You can’t decline web beacons, however by preventing cookies being used on your computer, you can prevent web beacons from tracking your activity. For information about managing your cookie options, please click here.
Please be aware that if you disable cookies, many services on our website will not be available to you, particularly those that contain personalized content as outlined in the section Personalized content.
Personalized content
The content on our website and in our email communications may be adjusted depending on what we know about the content, products and services that you like. This means we can highlight content and articles that we believe will be of interest to you.
Advertising content may be adjusted depending on personal information. In some instances, this targeted advertising may be created by third parties and the information will be collected and held by these third parties outside our control.
We provide personalization by using cookies, IP addresses, web beacons and URL tracking. A full explanation of how this works and how you can prevent the use of such activities, please see our Cookies, and IP Address section.
Consent
By completing our contact form with personal information or by the continued use of our services, you are consenting to our processing your sensitive personal data such as health data for the above purposes.
Marketing consent
If you have an account, we will keep you informed of product developments that relate to these products and services.
When you give us your personal information, we will give you an option to receive additional ongoing marketing communications from us which may include offers and news of alternative products and services.
We do not sell our customer data to other companies to use for their marketing purposes.
All of our marketing communications will have a method to unsubscribe. You may also exercise your right to opt out of the use of your information for marketing purposes at any time by contacting us by one of the methods explained at the end of this notice.
Case we sell online any service or products, and if you purchase or redeem an offer with us, we may need to disclose your personal information to our partners, suppliers and subcontractors in order to process your order, fulfill deliveries, complete billing and invoicing transactions and to inform delivery and logistics planning.
We may supply personal data to trusted suppliers for analysis purposes. This will be done under agreement with us and will be in line with this policy.
Disclosure
Your personal information will be disclosed where we are obliged or permitted by law to do so. If you post or send offensive or objectionable content anywhere on or to any of our website or otherwise engage in any disruptive behavior on any of our website, we can use the information that is available to us about you to stop such behavior. This may involve informing relevant third parties such as your employer and law enforcement agencies about the content and your behavior.
Data Requests
You have a right to ask for a copy of your personal information we may hold about you (for which we charge a small processing fee) and to ask us to correct any inaccuracies in your personal information (which is free).
Notification of updates
From time to time, we may make changes to the Privacy Policy. This may be in relation to changes in the law, best practice, changes in our services or treatment of your personal information.
How to contact us
Please contact us through our contact form if available on the website.
